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streaming help

Having trouble listening to us online? Below are tips and tricks to help get you going!

Can I stream you on an iPhone or iPad?

You certainly can, but you will need a specific radio streaming app to do it. Just search for either the Radiotime or FStream apps. Both can handle our stream, and if you don't find us on a list of stations, feel free to add us using the following address as the streaming link;

http://wmedia01.grantbroadcasters.com.au/power1031 or

mms://wmedia01.grantbroadcasters.com.au/power1031

These links will also work on Internet radios and other streaming devices that require a direct connection to operate.

What Media Players will work with our streaming?

We support Microsoft Windows Media Player. There are many versions of these players in circulation, and not all will work with our system. Please insure that you have one of the following versions of these players:

Windows Media Player:

Windows Operating System: Windows Media Player 9.x and Windows Media Player 7.x. Some users are able to get the audio streams properly with Windows Media Player 6.4, while others are not. We cannot guarantee compatibility with 6.4.
Macintosh: Windows Media Player for Macintosh requires the latest versions of both Internet Explorer for Macintosh for your OS, and the latest version of Windows Media Player for Macintosh.

Player Links:

Windows Media Player Download

Windows Media Player 9 for Macintosh OS X - for use with Power PC Processors

Flip 4 Mac - for use with Intel Processors.

IF ALL ELSE FAILS, WE DO KNOW THAT OUR STREAM WILL WORK ON ALL COMPUTERS USING THE VLC PLAYER. WHEN YOU WISH TO LISTEN TO US, OPEN VLC PLAYER WITH THE FOLLOWING ADDRESS AND YOU SHOULD HEAR OUR STREAM (JUST AS LONG AS YOUR WORKPLACE ISN'T BLOCKING STREAMING TRAFFIC!)

Download VLC player here

Enter this address into VLC: mms://wmedia02.grantbroadcasters.com.au/power1031

I get an error using Windows Media Player XP that says, "Windows Media Player cannot find the specified file. Be sure the path is typed correctly. If it is, the file does not exist in the specified location, or the computer where the file is stored is offline." Why, and what do I do about it?

The information in this question applies to:

Microsoft Windows Media Player for Windows XP Home Edition

Microsoft Windows Media Player for Windows XP Professional

This problem is a known issue in the Internet Connection Sharing and the Internet Connection Firewall components in Windows XP.

To work around this problem, try multiple sources to stream the same media if available, such as HTTP, TCP, Multicast, and so forth. In addition, make sure that the other protocols (Multicast, TCP, and HTTP) are selected in the player:

Open Windows Media Player.

On the Tools menu, click Options .
On the Network tab, make sure that the appropriate check boxes are selected (Multicast, TCP, and HTTP).

Microsoft has confirmed this to be a problem in these Microsoft products.

What is Buffering, and why do I get it when I listen to an audio stream?

Buffering is your media player's way of receiving and storing data before it is played back.Buffering allows your media player to store enough information inside your computer so that, if your connection temporarily slows due tonetwork congestion or other interruptions, your streaming is not immediately interrupted.

For example, before you are able to listen to a file on the Internet,your media playerdownloads a portion of the file into its buffer and then starts to play it. This type of buffering is called preroll. This lets your media player begin playing the file from data already stored in the buffer while it downloads the rest of the file.

If you are having problems with continuous buffering, or are stuck connecting to media when trying to listen online, then you may need to adjust your HTTP and TCP transport methods in your Windows Media Player.

Please follow these directions very carefully so you dont inadvertently change a setting that will affect the usefulness of your player.

This change will not affect the performance of any other media that you may want to play. Once this change is complete, you will not have to repeat this process to listen online.

To change the transport method in your Windows Media Player:

Double Click on your Windows Media Player Icon to launch it.
Click the word 'Tools' in the top toolbar of the player.
Click the word 'Options' from the drop-down menu.
Click the 'Network' tab in the Options window.
In the protocols section you want to make sure that ONLY the HTTP and TCP boxes are selected. Deselect the others if they are selected and do not change the Proxy settings.
Click the 'Apply' button at the bottom of the Window.
Click 'OK' in that Window to close it, and then click 'OK' again in the Options window to close that too.
The change in transport types is now complete.

When the change is complete, return to the website that you were experiencing the problem to verify that the change was effective.

Why is playback choppy for certain streams even though I have a high speed connection?

Ideally, we recommend that you don't attempt streaming our station if your broadband internet connection is lower than 512K. 256K connections may be able to stream us, but chances are that you will get lots of breaks and choppiness in the playback.

First, remember that even high speed connections sometimes suffer service degradations. Cable modem users share a connection with many others in their neighborhood, so during peak hours bandwidth availability may be limited.You may want to try telling Windows Media Player manually what your connection speed is, if it is misdetecting your connection.

To check and fix this:
Click TOOLS
Click OPTIONS
Performance and manually specify your connection speed in Windows Media Player.

If your line speed is being detected incorrectly by Windows Media Player, you may have BlackIce Defender installed, which sometimes causes performance problems for streaming video. Please go to the BlackIce website and get the latest version, which solves this problem. Users of other firewalls should also make sure they have a fully updated version of their software, with the latest drivers. Finally, please make sure that you have all current drivers installed for your audio card. Some older cards have conflicts with Windows Media Player... the latest drivers will usually fix them.

FINALLY...

If you've tried all this... or none of this applies to you, send an email to our Web Developer who might be able to suggest some ways to get streaming working on your computer. Of course, with literally thousands of combinations of computers, players, connections and operating systems out there, we can't guarantee that everyone can stream us, but we do try to make sure that as many people as possible can get it.

Contact our Online Office via This e-mail address is being protected from spambots. You need JavaScript enabled to view it